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Return Policy

 

 

Thank you for shopping with us!  We want you to love your purchase, however we understand that sometimes an item just doesn't work out and a return is needed.

  • Returns must be postmarked within 5 DAYS of date received in order to be eligible for a refund on the original method of payment.
  • Returns that are postmarked within 6 - 10 DAYS of date received are eligible for STORE CREDIT ONLY
  •  AFTER 10 DAYS, we are unable to accept returns on any purchases.
  • FINAL SALE ITEMS: shoes, jewelry, intimates, and sale items.

 

ALL RETURNS MUST MEET THE FOLLOWING REQUIREMENTS:

  • A completed Return Form MUST be mailed with all returns
  • Product must not be worn, altered, or washed
  • Product must be free of smoke, deodorant, perfume, and pet hair
  • Product must have all tags attached
  • Include a copy of the original packing slip in your return package

Download a Return Form HERE

IMPORTANT:

  • When an item is returned, the original shipping fees (if applicable) are non-refundable
  • Shipping charges incurred when making a return are the responsibility of the customer
  • Please choose a shipping carrier for your return that provides a tracking number to ensure your returned item is delivered to us; we are not responsible for any returns lost in the mail
  • Mail your returns to Black Tree Market, Attn: Online Returns, PO BOX 80414, Rancho Santa Margarita CA 92688

 

Damaged Item / Incorrect Order:  

Before shipping an order we inspect all items for damages or defective areas and we check to make sure the order is complete.  However, if you happen to receive a damaged item or your order is incorrect, please notify us via e-mail within 2 DAYS of receiving your order.  In your e-mail, please include:

  • A photo of the damaged/defective item
  • Order number, and your first and last name

 

For any questions regarding our return policy please e-mail us at info@blacktreemarket.com 

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